TTerms and Conditions for the Provision of Senior Support Services

These terms and conditions may have changed since you last reviewed them.

Your attention is particularly drawn to Part 4 in respect of our liability.

Please read these terms carefully before you use our support services. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

Part 1 – Who we are and our services.

Who we are

We are Wealthshed Ltd, trading as ‘Senior Support Solutions’ (we, us, our) a private limited company whose registered office is at C/O Berry Smith LLP, Haywood House, Dumfries Place, Cardiff, CF10 3GA.

What Services do we provide

Attendance Allowance is a non-contributory Social Security benefit paid to elderly disabled people in the United Kingdom. You can claim Attendance Allowance for 57 different medical conditions provided you are over the age of 66.

We provide services to individuals who want to apply for Attendance Allowance but are discouraged by the complexity of the application process. This includes an initial assessment of eligibility, followed by supporting you with the application process.

Our support services cover the completion of the application process on behalf of the applicant (‘support services’).

You can find everything you need to know about us, and our support services here -  https://seniorsupportsolutions.co.uk/ (‘our website’).

These terms and conditions

These are the terms and conditions on which we supply the support services to you. We have the right to revise and amend these terms and conditions from time to time.

Part 2 - Our initial assessment of your eligibility

We will conduct an initial assessment of your eligibility

We will assess your eligibility to claim Attendance Allowance via the series of eligibility questions contained on our website (‘our assessment’).

It is your responsibility to answer these questions accurately.

You are responsible for keeping us fully informed of any information relevant to your application

Whilst we endeavour to collect all relevant information required to assess your eligibility, it is your responsibility to ensure that we are fully informed during our assessment.

We will confirm your eligibility

Following our assessment, we will confirm to you based on your responses whether you are eligible to apply for Attendance Allowance.

We will contact you by telephone/ email to the phone number/ email address that you provided to us during our assessment.

Part 3 - Our contract with you

We will only accept your request for support services once we have confirmed your eligibility following our assessment

Once you have completed our assessment and we have confirmed that you are eligible to apply for Attendance Allowance, you can request that we provide the support services.

We contact you to confirm that we’ve received your request and then we contact you again to confirm that we have accepted it.

Upon our acceptance of this request, the contract between you and us will be formed.

Sometimes we reject a request for support services

Whilst we would like to assist all clients, unfortunately we are unable to do so and sometimes we reject orders. This may be due to the fact that you are not eligible to apply for Attendance Allowance.

How and when we charge you

We do not charge you any fees upfront to provide the support services. If your application for Attendance Allowance is successful, a fee of £495 (inclusive of VAT) will become payable (‘success fee’). No fee will be payable if your application is unsuccessful.

Payment of the success fee is due within 14 days of us confirming to you that your application is successful, unless otherwise agreed with us.

We charge interest on late payments

If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4 % a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We're not responsible for delays outside our control

If our supply of the support services is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay.

If you wish to end the contract as a result of the delay, you can contact us at 01656458447

Your right to end the contract

You have a legal right to change your mind.

You have 14 days after the date we confirm acceptance of your request for support services to change your mind, but you lose the right to cancel the support services when it has already been completed (and the success fee will be payable should your application be successful).

If you change your mind, please contact us at 01656458447.

Our right to make changes

We can always change the support services to:

•           to reflect changes in relevant laws and regulatory requirements; and

•           to make minor technical adjustments and improvements.

For any other change, we will notify you and give you the option to terminate the support services if you do not agree to the changes.

Our right to end the contract

We can end our contract with you for the support services at any time if you do not, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the support services.

Part 4 - Our liability

We do not compensate you for all losses caused by us or our support services.

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

·       Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

·       Caused by a delaying event outside our control. As long as we have taken the reasonable steps as further described in Part 3 above.

·       Avoidable. Something you could have avoided by taking reasonable action.

Our maximum financial liability to you

If we are liable for any loss or damage caused by us breaking this contract then the maximum amount of money you can claim from us is the total amount of fees paid to us by you for the support services.

Losses we never limit or exclude

Nothing in these terms shall limit or exclude our liability for:

•       death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

•       fraud or fraudulent misrepresentation; or

•       any matter in respect of which it would be unlawful for us to exclude or restrict liability.

Part 5 - General

Confidentiality and how we use your personal data

We do not share any of the personal data that you provide to us. We will always protect the confidentiality of information about you and your personal data.

How we use any personal data you give us is set out in our Privacy Notice: https://seniorsupportsolutions.co.uk/privacy

Other important terms that apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying the support services

We'll contact you to let you know if we plan to do this. If you're unhappy with the transfer you can contact us to end the contract within 7 days of us telling you about it.

Nobody else has any rights under this contract

This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply

If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later

We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

You have several options for resolving disputes with us

Our complaints policy. Our team will do their best to resolve any problems you have with us or our services. Please contact us at 01656458447.

You can still go to court

These terms are governed by English and Welsh law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.